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Custom Financial Solutions
Office Address: Level 2, 42 Kishorn Road, Applecross, WA 6153

Postal Address: PO Box 853, Canning Bridge, WA 6153

Phone number: (08) 9315 9343

Fax number: (08) 9315 1441

Email address: info@customfinancialsolutions.com.au

INTERNAL DISPUTE RESOLUTION (IDR)

                                                                                                        

Should you have a complaint we will do the best to resolve it via our INTERNAL DISPUTE RESOLUTON process.

Complaints can be made by contacting our Complaints Contact person – Kim Dixon

 


  • By written letter: PO BOX 1796, Subiaco WA 6904

  • By facsimile: (08) 9315 1441

  • By telephone: (08) 9286 6888

  • In person: 4/890 Canning Hwy, Applecross 6153

 

We will endeavour to deal with your complaint as quickly as possible.

 

 

EXTERNAL DISPUTE RESOLUTION (EDR)

 

Custom Financial Solutions is a member of an independent external dispute resolution scheme, the Credit Investment Ombudsman (CIO). If at any time, you feel your complaint remains unresolved or you wish CIO to further investigate your complaint, you can contact CIO as detailed below:

 

Credit Investment Ombudsman



  • PO BOX A252 South Sydney NSW 1235

  • Telephone: (02) 9273 8455

  • Facsimile: (02) 9273 8440